Still, after tens of thousands of complaints, this stubborn company refuses to address the frozen viewcounts situation; answer questions, or even give a proper place to make complaints! They are sticking their corporate heads in the sand hoping that the complaints about frozen viewcounts will go away: it will not!
I think that they are deliberately trying to get thousands of users to delete their accounts, because they are overloaded.
See this video which may explain a few things:
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